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Return Policy

Every product comes with a thirty-day trial period. Don’t love it after a couple of weeks? No sweat. Email and we’ll take care of you. Limit one trial period per customer.

Exchange Policy

Once a product has been opened, it cannot be exchanged unless there is an error on our part. If we messed something up, shoot us an email at and we’ll make it right.

Do you offer discounts for veterans, active duty military, and first responders?

Yes, Tiki offers a 22% discount and our sincere appreciation. Please send an email to with some form of ID showing your affiliation and we’ll get you set up.

How will I track my order?

When your order ships, you will receive confirmation with a link to tracking to the email address you provide upon checkout.

How long until I receive my order?

It will normally take 2-5 days for you to receive your order, depending on the day and time you place your order. For example, an order placed on Saturday afternoon and an order placed on Monday morning will both ship out on Monday afternoon. Depending on where you live, the order will likely be delivered on Wednesday.

What is a Tincture?

A tincture is typically a concentrated extract of plant material dissolved in a solvent or carrier liquid. With hemp extracts from Tiki, tinctures include the phytocannabinoids (and possibly terpenes) from hemp, mixed with either MCT oil or hemp seed oil as a carrier. Since tinctures are concentrated extracts, the dropper helps to measure small amounts of the tincture, allowing for precision dosing. Sterilized dark amber glass bottles are classic tincture bottles. The dark glass helps protect the contents from ultraviolet light.

It is used orally (swallowed) and sublingually (under the tongue). When used sublingually, the extract can be absorbed directly into the bloodstream via capillaries found in tissues in the mouth. When consumed orally it must pass through the digestive system, so it takes longer to be absorbed, but it is absorbed via the stomach lining.

Does your product contain THC?

No. All of Tiki’s products are THC-free. At a technical level, however, zero of anything in a botanical extract is impossible. 'Non-detect' is more accurate from a scientific standpoint. THC levels in Tiki Biosciences' oils are so minuscule that they cannot be detected by the instruments of third-party labs. Tiki does not currently offer a Full Spectrum extract, which may legally contain up to 0.3% THC content.

What does Full/Broad/Narrow Spectrum mean?

The term 'full spectrum' refers to hemp extract products that contain the entire combination of cannabinoids, terpenes and other beneficial compounds found in the industrial hemp plant (including the THC cannabinoid). Broad spectrum means that one or more compounds has been removed. In Tiki’s case, THC is removed from our broad & narrow spectrum products. Tiki’s narrow spectrum (aka Isolate) has high CBD content and is THC-free, but doesn’t contain the terpenes found in our broad spectrum products. See more here

What kind of testing/analysis is performed on your products?

All of Tiki’s products go through a series of rigorous testing by internal and third-party labs to assure purity and concentrations of cannabinoids and other beneficial terpenes. This includes testing to verify that our products are free of THC and any potential contaminants. Test results for our products are included with each order and you can also find them here.

Where is your hemp grown?

Industrial hemp is like many other global crops. It is farmed all over the world and is now federally legal to grow in all 50 states. The registered phytocannabinoid-rich hemp used to produce Tiki’s products is grown in Colorado.

Is your product organic? Vegan friendly? Gluten-free?

Tiki’s products are grown using organic methods and contain other organically grown ingredients. Hemp, generally speaking, has not been a USDA certified organic product, so Tiki is not claiming organic status.

Tiki’s tinctures are vegan friendly and gluten-free. Tiki’s soft gels are gluten-free, but not vegan.

Can I give my pet hemp extract?

Yes, hemp extract is safe for pets. We do recommend that you consult with a veterinarian who is familiar with your pet, any medications your pet may be on, and knowledgeable in the use of hemp oil in pet health.

What is CBD?

CBD is short for cannabidiol. It is just one of several different compounds known as cannabinoids found in the cannabis plant (over 100 different phytocannabinoids have been identified in the cannabis plant). CBD can act as a neurotransmitter and is also known to have anti-inflammatory and antioxidant properties.

What is CBD oil?

CBD oil is a natural oil which is extracted from the flowers and leaves of the cannabis plant. It is used by people all over the world as a supplement and for a variety of therapeutic purposes.

What are Cannabinoids?

Cannabinoids are active compounds produced by all cannabis plants. They account for most of the reputed health benefits of cannabis. Cannabinoids found in plants are technically called phytocannabinoids.

Phytocannabinoids can mimic neurotransmitters that we call endocannabinoids, which are produced naturally by our bodies.

What are Terpenes?

Terpenes are volatile organic compunds that evaporate easily and are likely the first thing you smell from plants and fruits. They are ubiquitous throughout the natural world. Produced by numerous plant species, terpenes are prevalent in fruits, herbs, vegetable, spices, and other botanicals. Terpenes are common ingredients in most diets and have generally been recognized as safe to consume by the US Food and Drug Administration.

How does CBD work?

CBD can act as a neurotransmitter. Neurotransmitters help to regulate bodily systems at a cellular level. Cannabinoids have been shown to have effects on a wide array of systems in the human body, such as the immune system, the nervous system, the endocrine system, the cardiovascular system, the digestive system, the heart, liver, and kidneys, the epidermis and others. CBD is also known to have anti-inflammatory and antioxidant properties. There are currently a large number of studies looking into the various phytocannabinoids and their potential for positively impacting health.  See more info here.

Is hemp extract a drug?

No. Hemp extract is not considered a drug, although one of its components, CBD, is used as a component in a drug used to treat seizures. CBD does not cause a high like THC in marijuana.

Is it safe?

In numerous studies, CBD has been shown to be well tolerated in humans. It is non-toxic, non-addictive and there is no known incidence of illness caused by its consumption. All of Tiki’s products undergo rigorous testing to guarantee they are free of THC and any potential contaminants. Test results for the product sent to you are included with each order and you can also find them here.

What is the difference between hemp and marijuana?

Hemp and marijuana are both types of the cannabis plant. Whereas marijuana contains a cannabinoid known as THC, which causes a high and is known as a drug, hemp contains minimal amounts of THC, does not cause a high and is not considered to be a drug. Tiki products undergo a process that removes THC from the product (below the 0.0% level).

What is CBD used for?

Many people use CBD and hemp extract to promote a health state known as homeostasis, the body’s natural tendency to maintain a healthy balance in all its systems. Cannabinoids are an integral part of the human body’s ability to regulate and balance a wide variety of physiological systems.

Can your products cure/treat my condition?

Hemp extract oil is used by many people to treat a variety of conditions. However, it has not yet been approved by the FDA in the treatment of any conditions. Nonetheless, there have been numerous studies that suggest hemp extract may be an effective therapy for a wide range of health issues, and many U.S. states have approved the use of CBD to treat many of these ailments. Consult with a qualified medical professional to determine the most suitable options for treatment.

Will I feel any effects from using hemp products?

Some of the effects reported by hemp oil users include reduced anxiety, improved mood, increased attention and focus, pain relief and others. Also, CBD is known to be a powerful anti-inflammatory and has been reported to reduce pain, stiffness & swelling. Research studies have shown cannabinoids to improve circulation and help to regulate a variety of systems, including the immune system, the nervous system, the endocrine system, the cardiovascular system, the digestive system, the heart, liver, kidneys and others. However, organic compounds such as hemp extract can produce different effects in different people. Your results may vary.

Is hemp oil legal? In all 50 states?

All of Tiki’s hemp oil products are made from phytocannabinoid-rich hemp, are THC-free and are federally legal to ship to all 50 U.S. states. This is not legal advice and Tiki encourages everyone to do their own research. It is the customer’s responsibility to determine if any product they purchase is legal where they live.

Do you ship internationally?

No, not at this time.

How often can I take hemp extract?

There is no one size fits all dosage and everyone should experiment at first to find the dose and frequency that works best for them. With every order, we provide some guidelines to help you find your ideal CBD daily intake. Some people take half of a dropper in the morning and another half dropper before bed, while others prefer to take one 25mg soft gel per day. Others will take one soft gel per day and then supplement with a tincture as desired. Everyone is a bit different, but our advice - start with small doses and listen to your body. 15mg per day can be just as effective for one person as 35mg/day is for another person.

Are there any negative side effects?

Hemp extract is not known to have any negative side effects. However, large servings of hemp extract may cause drowsiness. If your intention is to remain alert, this may be considered an unwanted side effect and therefore large servings should be avoided. Until you have experience with how your body interacts with hemp extracts, do not drive or operate heavy machinery immediately after consumption.

Has the FDA approved the ingredients in your products?

The FDA recently approved a CBD-based drug called Epidiolex for the treatment of particular types of difficult-to-treat seizure disorders. Hemp extract has not been approved by the FDA as a treatment for other conditions at this time. However, studies are underway on various cannabinoids and their effects on a wide variety of conditions. Terpenes and many of the other ingredients in Tiki’s products have been approved by the FDA for human consumption. The 2018 Farm Bill just passed (on a federal level) on December 20, 2018. The FDA held hearings this summer to clarify some of the undefined areas surrounding the new hemp industry. Please make sure your representatives in Congress understand your position regarding the public health interest in access to natural products without Big Pharma's patent attempts (on what should remain an economically reasonable wellness product).

Will I need a marijuana card or doctor’s prescription to use Tiki’s products?

No. Hemp extract is not a drug. You will not be required to produce a medical marijuana card in order to purchase hemp extract online. We do, however, recommend that you consult with your physician regarding any supplements and/or drugs you put in your body.

Does hemp extract have a shelf life?

Hemp extract itself does not have an expiration date. However, even when stored properly in airtight containers in a cool dry place away from direct sunlight, hemp oil products can degrade and should be consumed within a certain period of time (normally 18 months).

How should I store hemp products? Do I need to refrigerate?

We highly recommend storing hemp products in a cool dry place. Always keep hemp products in airtight containers and store them away from direct sunlight and heat, which can degrade certain compounds in hemp oil.

Will hemp extract help me if I’m healthy?

Because of its ability to reduce inflammation and act as an antioxidant, hemp extract is often used as a natural health maintenance supplement.

Does hemp extract interact with other medications?

Studies have shown that certain cannabinoids such as CBD may affect the metabolism of certain classes of drugs, but effects have been shown to be minimal. Have you ever been told by a doctor or pharmacist not to drink or eat grapefruit while taking a prescription medication? Grapefruit and CBD might have a similar effect on P450, an enzyme found in the liver, which metabolizes different kinds of medications in the human body. If taken in large doses, CBD could inhibit the metabolizing properties of P450, temporarily neutralizing (or increasing) the effects of other medicinal products in the body’s system.

The Arthritis Foundation states, "Talk to your doctor before trying CBD if you take any of the following: corticosteroids (such as prednisone), tofacitinib (Xeljanz), naproxen (Aleve), celecoxib (Celebrex), tramadol (Ultram), certain antidepressants, including amitriptyline (Elavil), citalopram (Celexa), fluoxetine (Prozac), mirtazapine (Remeron), paroxetine (Paxil), sertraline (Zoloft), and certain medications for fibromyalgia, including gabapentin (Neurontin) and pregabalin (Lyrica)."

ProjectCBD has put together a good primer on potential drug interactions here

The University of Indiana School of Medicine has put together a helpful chart for some drugs that might interact with CBD here

Much more research needs to be done in this area. If you are taking prescription medications, consult with a qualified medical professional.

How long will it take to feel effects from taking hemp oil?

In some cases, such as when using a sublingual tincture, users often report some results within 10-15 minutes. However, most of the effects of CBD are subtle and take some time.